FAQ

Frequently Asked Questions

Orders & Shipping

Do you ship internationally ?

Yes ! We are based in California, but we ship worldwide. Rates are currently $4.50 for domestic US orders, and a flat rate of $10 international.

How long will it take for me to receive my order ?

Each order is carefully handcrafted and packaged by one person so your patience is appreciated ! Processing may take 3-4 weeks until it is shipped out. International shipping does tend to take a bit longer. You can check your order's status through the tracking number sent to your email !

What do I do if I haven't received my order ?

Please read our shop policies !

The item I want is sold out ! When will it be restocked ?

Typically every 3-4 weeks depending on my schedule ! I create every piece by hand and usually to order which can be time-consuming for a full-time college student. Thank you for being patient as I restock and create new designs (^_^)

Do you take custom orders ?

It depends on what you would like as well as if I have the time to do so ! DM @sayaxjewelry for more information specific to your request !

Products

Are your pieces suitable for sensitive skin ?

All earring hooks are hypoallergenic and either 925 silver or plated in gold which are both good for sensitive skin ! Any wire designs are nickel-free and made with plated copper wire. While we do our best to accommodate various skin types, please understand that everyone's skin reacts differently !

Can I wear my jewelry in the water?

Our jewelry is mostly made with plated and tarnish-resistant materials, however, we very greatly encourage keeping it away from moisture. Please avoid getting it wet in the shower or pool as well as when applying body products such as lotion, but with proper care, your jewelry should retain its shine and quality !

My ears aren't pierced. Do you offer clip-ons ?

We offer clip-ons upon request. Please leave a note at checkout, and we'll be sure to provide it !

Do you offer silver jewelry ?

While most product pictures and designs are based on our gold jewelry, we do offer silver finishes ! If available in the design, there should be a selection option of gold or silver.